Terms & Conditions - Conditions of Sale – Vauni AB
Prices
The prices on Vauni AB’s home page are shown including
VAT. Vauni AB holds the right to change offered prices on its home page and in
other publications without prior notice. Freight charge is additional for every
order in accordance with the applicable delivery conditions unless stated
otherwise. Sales shall not be made to minors or orderers under 18 years of age.
Means of payment
You can choose between the following means of payment:
Card payment (Bank/Credit card)
As a customer you can always feel secure when
purchasing with cards issued by VISA or Mastercard. We collaborate with PayEx
Solutions which is certified according to the card industry’s stricter security
requirement PCI-DSS (Payment Card Industry Data Security Standard). We also use
3D Secure which is a global security standard developed by VISA and Mastercard
for secure payments via Internet.
When you pay us with a card you are sent onward to a
secure page with SSL certificate at PayEx Solutions, where you securely fill in
your card data and carry out the payment. After the payment is completed you
are sent onward to vauni.com where the purchase is completed and a confirmation
is sent.
Invoice
As a customer you also have the possibility to
purchase with an invoice in advance. To pay with an advance invoice you follow
the instructions on Vauni’s home page. An electronic invoice is sent to the
e-mail address given by the customer and serves as an order confirmation.
Payment is done with an ordinary bank transfer to a stated Bankgiro number
(IBAN /BIC for international transfers) and is confirmed electronically when
the payment has been registered in Vauni’s system, which can take up to 5 bank
days.
Allow up to 24 hours’ processing time for orders with invoice during normal
working weeks. An administrative fee of 60 SEK/6 € excuding VAT is added if you choose to pay
with invoice.
Rules for handling value-added tax (VAT)
Payment includes the national value-added tax
applicable at each time.
In the following cases, value-added tax may be
deducted when paying:
-
The customer is a company with valid VAT number
registered in the EU (excluding Sweden)
-
The customer is an individual residing in a country
outside the EU where Vauni delivers
-
The customer is a company registered in a country
outside the EU where Vauni delivers
General
Purchasing without VAT requires presentation of a
valid VAT number and that the delivery address is located in the country where
the customer is domiciled/registered. National value-added tax and fees may be
added after delivery to a customer outside the EU. Vauni may debit a customs
handling fee of 12€ excluding VAT per shipment which is exported to a country
outside the EU. Company customers that wish to purchase without VAT use invoice
as payment alternative. Individuals who wish to purchase without VAT may choose
among the available payment methods. Reimbursement of VAT cannot be requested
in retrospect.
Conditions of delivery
Vauni uses DHL as logistic representative.
Delivery time
The normal delivery time is 5-10 working days after
receipt of an order. For goods that are not in stock but are manufactured
directly upon an order, the delivery time is 4-6 weeks after receipt of an
order. If a delivery cannot be made because the goods are not in stock or if it
is delayed for other reasons, you receive a message to that effect at latest 30
days after you have made the order. Information on current stock status for the
respective product can be found on our home page.
Freight cost
The freight cost varies depending on the product,
weight, method of delivery, and delivery address. The exact price is given when
the goods are ordered.
Method of delivery
Notified pallet delivery
Orders of free-standing as well as wall-mounted fireplaces are delivered standing on EUR pallets via DHL. When the
product/products have arrived at DHL you are notified by telephone regarding
the delivery day and time window. Delivery takes place on weekdays.
There is a possibility of tracing the shipment through
DHL’s home page.
Notified package delivery
Orders of other products are covered by package
delivery. When the product/products have arrived at DHL you are notified by
telephone regarding the delivery day and time window. Delivery takes place on
weekdays.
There is a possibility of tracing the shipment through
DHL’s home page.
Important information about
delivery of Vauni Eco-Flame bio-ethanol fuel
For legal reasons Vauni Eco-Flame can only be delivered to
customers with Swedish delivery addresses. In spite of this, there is no
technical limitation to prevent customers outside Sweden from making an order and
paying for Vauni Eco-Flame. Vauni
AB therefore reserves the right
to cancel purchases from non-Swedish customers and repay the submitted amount,
minus an administration fee of 5€.
Transport damage
If the product has damage that is visible upon
delivery, this must be reported directly to the driver. Thereafter the damage
must be reported to Vauni’s customer service by sending a message to
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If we are to approve a claim, the packing must be checked as
soon as you receive the product. Always save the packing for possible claims
against the shipping agent.
Right to cancel/repayment (Applies to Sweden only)
As our customer you always have 14 days’ right to
cancel. The respite period begins on the day you have received the goods from
us. For valid right to cancel, the product must be in essentially unchanged
condition, which means among other things that the fireplace must not be fired
in and that the original packaging must be undamaged. The right to cancel is
not applicable for companies.
If you wish to make use of the right to cancel, you
are recommended to contact Vauni’s customer service at contact.vauni.com and state the order
or invoice number, to receive instructions on how the goods are to be returned.
If you regret your purchase and send a product back to us, we will repay your
purchase amount within 30 days at latest. As a customer you yourself pay for
any return freight, and this is adjusted in connection with the payment of your
money. The product must always be returned in its original packaging and the
consumer is responsible for the risk of return freight; this risk means among
other things that the product may be damaged or lost during shipment. Goods
delivered by pallet must be loaded and on pallet so as to avoid damage to the
goods during transport.
Vauni reserves the right, if the return is not
complete, to debit cost price for missing as well as damaged parts.
Guarantee and Right to complain
Guarantee
All Vauni’s products are sold with one (1) year’s
guarantee. The product guarantee covers only original faults, i.e. faults that
were in the product upon delivery. These faults must be verified by Vauni AB,
from which you as customer receive a cost-free repair, or alternatively a new
product and compensation for possible freight costs. If the product does not
have a guarantee fault we are entitled to debit you for the cost of
investigation. If the fault has been caused by erroneous installation,
assembly, faulty handling or the like, you are debited for repair costs.
The product guarantee does not apply to faults that
arise during or after your own change of the product’s function and appearance,
such as rebuilding, upgrading or other configuration of the product.
Your order confirmation or receipt is valid as proof
of guarantee. Keep this document since it is required if the guarantee right
needs to be utilised.
Note that the right to complain does not apply for companies.
Right to complain (Applies to Sweden only)
On all goods you have, in accordance with the Consumer
Purchases Act, a legal right to complain until 3 years after you have received
the goods. In the event of a complaint you should contact Vauni’s customer
service via e-mail at
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and state the order or invoice number
as well as describing the fault in the product.
Personal
data/secrecy
You can always feel safe when you deal with Vauni.
Payment security
When dealing with Vauni you as a customer are offered
secure card payment with VISA and MasterCard in collaboration with PayEx
Solutions. When the card payment takes place, you are sent onward to a secure
page with SSL certificate at PayEx Solutions where your card data are securely
filled in and the payment is made. Through this procedure Vauni never handles
your card data.
PayEx Solutions is a leading supplier of payment
services via Internet and is PCI-DSS-certified by the card industry (among
others, VISA and MasterCard). PCI-DSS stands for Payment Card Industry Data
Security Standard and is a comprehensive programme intended to increase data
security for all parties that store, process or transfer card data, in
accordance with the card companies’ stricter requirements.
For more information see www.payex.se
Personal data
When ordering products you state personal data such as
name, address and personal number. At the same time you approve our saving your
data so as to be able to fulfil our undertakings with you. In addition, we
document certain communication which we have via e-mail so as to give you
greater service and to assist follow-up of business.
We will never reveal data about you to a third party.
If when ordering you have checked for a newsletter it will be sent to you via
e-mail. The newsletter is easy to de-register from, via a link in the message
itself. Please contact the customer service at
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if you have
any questions or thoughts about our handling of personal data.
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